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OneDrive for Business

What should I know before using OneDrive for Business?

OneDrive for Business provides the capability to collaborate on documents, much like Dropbox, Google Drive, iCloud, etc.

Although documents are accessible only to you unless you share them, the sharing options open the door to possible misdistribution of private/sensitive data.

We strongly suggest that before you take advantage of the OneDrive for Business application, that you watch this 10 minute video. The presentation PDF is also available.

Additionally, it would be worth your time to complete (or repeat) the Public Jobs, Private Data online program. The course is delivered via Brightspace (D2L) - login with your StarID credentials.

What is OneDrive for Business?

OneDrive for Business is a place where you can store, sync, and share your work files. Take advantage of the 1 TB OneDrive to author, store and share documents, access them from any of your devices, and coauthor in real time.  Work on documents on the go, from all your devices.

NOTE: OneDrive for Business is different from OneDrive, which is intended for personal storage separate from your work files. OneDrive for Business is also different from your Office 365 intranet sites (SharePoint), which are intended for storing workgroup and project-related documents. 

OneDrive for Business Sync Client and Troubleshooting

OneDrive for Business Videos

Get to know OneDrive for Business (video, 2m 49s)
What is OneDrive for Business
OneDrive for Business Basics
Upload Files and Folders
Create Files and Folders
Share Files and Folders

OneDrive for Business Step-by-Step Tutorials

Store, Sync, and Share Your Work Files with OneDrive for Business

The above link will take you to the following step-by-step directions...

1. Dragging and dropping files to OneDrive for Business2. Seeing your files from other devices
3. Saving and opening files
4. Syncing your files with your computer
5. Managing your files in OneDrive for Business
6. Sharing files with others


Helpful Hint!  To search for users within the tenant use StarID or the users name. Searching by email address is not reliable.


Are there any limitations on OneDrive for Business?

  • You can upload files up to 2 GB in size.
  • You can sync up to 20,000 items (files and folders)
  • File names can have up to 256 characters
  • Folder names can have up to 250  characters
  • The following characters in file or folder names are not supported for synchronization

# (hashtag / number sign)
% (percent)
< (less than)
> (greater than)
: (colon)
" (double quote)
| (pipe)
? (question mark)
* (asterisk)
/ (slash)
\ (backslash)

What file types can be uploaded/stored on my OneDrive for Business (and SharePoint)?

By default, certain file types are blocked from being saved to OneDrive for Business.

For example, if .ASP is on the list of blocked file extensions, a file called "newpage.asp" is blocked. Variations of a file extension are also blocked. The following list shows different ways of representing the same file, all o fwhich are blocked if the .hta extension is on the list of blocked file extensions.

Blocked file types:

.ASHX - ASP.NET Web handler file. Web handlers are software modules that handle raw HTTP requests received by ASP.NET.

.ASMX - ASP.NET Web Services source file.

.JSON - JavaScript Object Notation life.

.SOAP - Simple Object Access Protocol file.

.SVC - Windows Communication Foundation (WCF) service file.

.XAMIX - Visual Studio Workflow service file.


Does IT need to install anything for OneDrive for Business access by desktop users?

No, but users may want to install the OD4B sync client.

The stand-alone OneDrive for Business sync client lets users of Microsoft SharePoint 2013 and Microsoft SharePoint Online in Office 365 sync theirOneDrive for Business document library or any SharePoint 2013 or Office 365 team site library to their local computer. This sync relationship provides access to important content both online and offline.

How do I install the OneDrive for Business sync client and sync files to my local drive?

Before syncing files to your device, the OneDrive for Business app must be installed. With OneDrive for Business on your device, you can sync your files for access everywhere you have an internet connection. 

Install OneDrive for Business

Note: If OneDrive for Business was installed with Office 2013 or the app installed but not synced, skip these steps and go to A., below.

1. Login to Office 365 (http://portal.office365.com or https://portal.office.com or https://login.microsoftonline.com)

2. Click the OneDrive for Business tile.

Recommendation: If you haven't yet created a folder or uploaded a document to your OneDrive for Business, do so now so there is something for the application to sync and you'll know it's working.

3. Click the “Get the OneDrive apps” link in the lower-left of the window. Select the install option for your device (for example, Windows, iOS, Android) and follow the instructions.

Sync your OneDrive for Business files to your device

Note: Have at least one document stored in OD4B that will be synced.

A. From the Office 365 app portal, click the OneDrive for Business app tile.

B. Click the Sync link.

OneDrive Online

C. Click Sync now.

OneDrive Sync Now

D. Click OK to use Microsoft OneDrive for Business application.

OneDrive Sync With Microsoft

E. Click Sync Now.

OneDrive Sync Ready

F. Waiting... Click Show my files...

OneDrive Syncing

G. Your OneDrive for Business folders/files are now available via Windows Explorer.

OneDrive Folder in Windows Explorer

NOTE: Planning to move files from a local drive into OneDrive for Business? You can drag & drop your files into OneDrive for Business folders, but we recommend that you do not attempt to copy/paste an entire folder or create folders for OD4B via Windows Explorer. Instead, go to OneDrive for Business via Office 365 and create your folder(s) there. Then copy/paste your files into these folders via Windows Explorer.


OneDrive for Business isn't syncing to my computer device

First, determine which OneDrive sync client you're using. See the following Microsoft website: Which OneDrive sync client am I using?


To sync OneDrive for Business, login to the Office 365 portal and click the OneDrive for Business tile. 

In the OneDrive for Business app, click the sync option. All folders/files will sync to your local drive, and after syncing all folders/files are accessible from Windows Explorer. 

Files syncing successfully are indicated with a green checkmark. Failures with  a red x.

NOTE: OneDrive for Business should display in Windows Explorer as "OneDrive - MNSCU." If you see another OneDrive option, it may be your personal (Microsoft account) OneDrive, and not OneDrive for Business.

If OneDrive for Business is not syncing, you are prompted for credentials repetitively, or you're getting a message like "...syncing files, # remaining" try these solutions:

1. Stop and restart syncing. When you stop syncing a folder, you disconnect the folder on your computer from the library on the server. You can always sync the folder/file again. 

Find the OneDrive for Business blue cloud icon, usually under "Hidden icons" in the Taskbar.

Hovering over the icon will show the status. Right-click on the icon to open the context menu and select "Stop syncing a folder..."
Return to the Office 365 portal - OneDrive for Business app and initiate syncing.

2. If you see the the "Repair" option in the context menu (example above), try the repair.

3. Download/install a patch. See https://support.microsoft.com/en-us/kb/2986219

Still not syncing? See Microsoft's tips for syncing issues.


How do I upload or add a document to OneDrive for Business?

As part of Office 365, OneDrive for Business lets you update and share your files from anywhere and work on Office documents with others at the same time.

Files up to 2 GB may be uploaded and synced.

A list of blocked file types.

Watch this short video to learn about creating and uploading documents to OneDrive for Business, and how to manage the documents in your OneDrive for Business site.