System Procedure 3.8.1 Student Complaints and Grievances - History

System Procedures
Chapter 3 - Educational Policies
Board Policy 3.3

System Procedure History:

Date of Adoption: 01/19/06
Date of Implementation: 01/19/06
Date of Last Review: 11/29/23

Date & Subject of Amendments:

11/29/23 – Full review - Deleted the definition of “serious”, distinguished between informal and formal resolution of complaints and grievances in Part 4, added “webpage” to Part 5, Subp. B, and reorganized Part 5, Subp. C into “College/University appeals” and “Appeal to the Office of the Chancellor”.

04/03/19 – Amended to include a purpose section as Part 1 and renumbered the other sections, added language to Part 4 “For student complaints in which it would be inappropriate to ask the student to informally discuss the matter with the employee named in the complaint, an alternative process must be available to the student.”, and replaced shall with must.

7/26/11 - Amended Part 4C, number 3 to include grievances involving an issue of institutional or program quality such as an institution's compliance with the standards of an accrediting or licensing agency, or a claim of consumer fraud or deceptive trade practice.

3/28/11 - Added language to Part 4, Subpart B. 3. to include notification to the student of the opportunity for appeal and the process for appealing.