Check D2L Brightspace Status and Availability


D2L Brightspace Help Desk

Need help?  Contact Minnesota State IT Service Desk for D2L Brightspace problems or questions.

The Minnesota State system office offers the D2L Knowledge site for D2L Brightspace users, including students, faculty, trainers, campus site admins, and other technical support staff.  At the D2L Knowledge site, the D2L Support team provides a variety of Knowledge Articles, including, but not limited to: frequently asked questions, common questions, reported issues, and best practices about D2L Brightspace.  The D2L Knowledge Articles are searchable within Office 365/SharePoint, providing users with on-demand support 24x7.

D2L Knowledge for Faculty, Staff, and Enrolled Students

The Minnesota State D2L Knowledge site is available to faculty, staff, and enrolled students at all Minnesota State schools.  The D2L Knowledge site has moved to a new location: D2L Support within Office 365/SharePoint (https://mnscu.sharepoint.com/sites/D2Lsupport).

The new D2L Support site uses StarID credentials to log into Office 365/SharePoint.  

  • Students:  Use YourStarID@go.minnstate.edu as your username and your StarID password.
  • Faculty, Trainers, Admins, and Campus Staff:  Use YourStarID@minnstate.edu as your username and your StarID password.

View the PDF for how to login instructions.

D2L Knowledge for Other Users

The D2L Support site uses StarID credentials to log into Office 365/SharePoint.  

For users who do not have StarID credentials, you can view select Knowledge Articles (e.g. FAQs) at our D2L Knowledge page. 

Questions? 
If you have any questions, please contact: suzanne.schlangen@minnstate.edu

Minnesota State IT Service Desk

The Minnesota State IT Service Desk provides a IT Services portal (https://servicedesk.minnstate.edu) for Minnesota State users.  Faculty, staff and students can access the site by logging in with their StarID credentials. If immediate assistance is required, please call the IT Service Desk (1-877-466-6728) and provide detailed information to allow our staff to provide efficient support. 

The IT Service Desk is available during their business hours:

  • Sunday: 1:30 PM to 10:00 PM
  • Monday - Thursday: 7:30 AM to 10:00 PM
  • Friday - Saturday: 7:30 AM to 6:00 PM
    *Closed on all national holidays

IT Service Desk customer portal

After logging in to the IT Services portal with your StarID credentials, you can submit a request for D2L support:

  1. Navigate to the Submit a New Request/Ticket link on the homepage. 
  2. Enter D2L in the window, and click OK.
  3. On the search results page, click on the role-specific link to submit a request for D2L Brightspace:
    • Faculty or Campus Staffclick on Request Assistance - Faculty or Staff.
    • Students click on Request Assistance - Student.
  4. Complete the required fields (highlighted in red).
  5. When reading, click Submit.
  6. After submitting your request, a prompt window will provide your Request ID number.  Please provide this number when referring to your request.
  7. You can view your submitted request from the View My Submitted Requests/Tickets link on the homepage.

Requests or questions about using D2L Brightspace

For requests or questions about D2L Brightspace, please contact the Minnesota State D2L Support team:

For escalation of D2L Brightspace technical questions, please contact:

D2L Brightspace Contract and Academic Issues

For administration of the D2L Brightspace software license and academic issues within the Minnesota State colleges and universities, please contact:

Institution websites

Map of Minnesota State Campuses

A variety of training is offered or coordinated by the Minnesota State system office for D2L Brightspace users, including faculty, trainers, campus site admins, and other technical support staff.  Training is provided in a variety of venues, including, but not limited to: printed documentation, on-demand recorded videos, webinars, and hands-on face-to-face workshops.

D2L Brightspace Videos for Instructors

From Minnesota State D2L Support:

Come to our Minnesota State D2L Support channel in Kaltura MediaSpace.  Within the MediaSpace channel, view the D2L Brightspace Webinars 2019 playlist, providing these webinars:

Check back for more webinars to come!

From D2L's Community Site:

*These videos were developed by D2L for different Brightspace versions, features, tools, and workflow that may not be part of Minnesota State D2L Brightspace implementation.  Minnesota State's D2L Brightspace implementation is version 20.19.05 (May 2019 release).

D2L Brightspace Videos for Learners (i.e. Students)

From D2L's YouTube Channel:

Overview Videos**

**These videos were developed by D2L for different Brightspace versions, features, tools, and workflow that may not be part of Minnesota State D2L Brightspace implementation.  Minnesota State D2L Brightspace implementation is version 20.19.05 (May 2019 release).

D2L Brightspace Reserved Maintenance Windows

These are reserved maintenance windows that may be used for D2L Brightspace software updates, or routine maintenance to the hardware and server software that support the D2L system. These reserved times will only be used if needed, and users will be notified in advance if the system will be offline and unavailable to users.  Monthly D2L Brightspace software updates typically do not require downtime.  See update schedule below for dates and software versions.

D2L Brightspace Reserved Maintenance Windows
Days Dates Times Update Type
Tuesdays All Tuesdays 5:00 a.m. - 7:00 a.m. Routine Maintenance
Sundays All Sundays 5:00 a.m. - 9:00 a.m. Routine Maintenance

 

Why Reserved Maintenance Windows Are Required

Throughout the year, downtimes are required to allow for maintenance and upgrades of the system hardware and software that support Minnesota State Instructional Management System (IMS) enterprise, as well as updates and maintenance releases to the IMS software, which is currently D2L Brightspace.  Based on broad-based input from people in the academic, administrative, and technical areas of the Minnesota State system, recommendations were made regarding the optimum times to schedule these downtimes.

We have pro-actively scheduled potential reserved windows for maintenance releases and version updates that may be available in the future. Pro-active planning keeps faculty and students informed of times that D2L Brightspace may not be available. While a potential downtime for D2L Brightspace software updates is scheduled once a month, we typically do not use more than three or four of these downtimes each year. Scheduling one potential downtime a month gives us more flexibility in taking maintenance releases and updates as they become available, thereby providing more timely fixes to software issues.

Planned Downtimes

There are two basic types of planned downtimes:

  • Routine maintenance and upgrades to hardware and server software that support D2L Brightspace, and another for
  • Updates and maintenance releases for the D2L Brightspace software.

Users will be notified in advance if a reserved maintenance window will be used. If no work is necessary during a particular period, the reserve window will not be used.

Unplanned Downtimes

Unforeseen emergencies or special circumstances (power outages or hardware failures, for example) that require downtime at other dates and times will be announced as necessary.

Since Minnesota State IMS Enterprise System is among others hosted at an off-site facility, occasionally, we may also experience downtimes related to the services at that site.  Having an established downtime schedule for our own maintenance helps us to coordinate downtimes with our hosting data center, thereby enabling us to minimize the frequency and duration of any disruptions in service related to the D2L Brightspace software.

D2L Brightspace Monthly Update Schedule 

Software updates for D2L Brightspace will be implemented on a monthly basis, typically on the second Tuesday of the month.

If downtime is required it will occur between 5:00 - 7:00 a.m., and users will be notified in advance. Typically no downtime is required for the monthly software updates.

These dates are scheduled by D2L.  Any changes to this schedule (such as delays in receiving the monthly update) will be updated here and communicated to campuses.  Note that on occasion D2L will also deploy hotfixes between monthly updates.

D2L Brightspace Monthly Update Schedule
Prod Update Version
January 17, 2019 10.8.9
February 21, 2019 10.8.10

March 21, 2019

Delayed to March 22, 2019

10.8.11
April 18, 2019 20.19.04*
May 16, 2019 20.19.05
June 20, 2019 20.19.06
July 18, 2019 20.19.07
August 15, 2019 20.19.08
September 19, 2019 20.19.09
October 17, 2019 20.19.10
November 21, 2019 20.19.11
December 19, 2019 20.19.12
*Note: D2L has updated their product versioning number for Brightspace monthly updates. The product number, which would have been 10.9.0 for April 2019 under the previous versioning convention, is now 20.19.4. The base number, 20.19, represents the year and .04 represents the month, which will increment with each monthly release.

Our IMS provider, D2L, is based in Ontario, Canada.  D2L hosts a free community website that is available to D2L Brightspace clients, including faculty, administrators, and technical support staff.  Current documentation is available for using (e.g. faculty, trainers) and supporting (i.e. site administrators, technical support) D2L software.

Getting Started

Visit or login to the D2L Community.

The Community Site Features

  • Community Updates
  • Best Practices
  • Documentation
  • Future Directions
  • Share
  • Discussions

Join the Community

To enroll in the D2L Community, click the Become a Member button on the Community login page.  Provide your name, institution and email address.

The community is available to instructors, administrators, and other support staff (trainers, instructional designers, etc.), but not students.  A D2L staff member will confirm your affiliation with a Minnesota State school and you will be provided with a username and password to access the community site.

Best of All It's Free!

Take advantage of the Community site for up-to-date information about D2L, and opportunities to connect with other D2L Brightspace users world-wide.

A number of software applications can be used to build course materials that can be used in D2L Brightspace.  Some examples include LodeStar Learning and Respondus Quiz Generator.  Software applications that are licensed for system-wide use are listed at the IT Connect page below.

System-Wide Software Licenses: Information about current software available to Minnesota State schools is provided at System-Wide Academic and Technology Software Agreements/Contracts (http://www.minnstate.edu/system/its/contracts/index.html)

Minnesota State D2L issues

Our current Known Issues document is available at D2L IMS SharePoint site

Faculty, campus trainers, and campus site administrators can log into the site and view the "Known Issues" document. Use YourStarID@minnstate.edu as your username and your StarID password to log in when prompted to access the site.  View PDF for login instructions.

A known issues list is provided by D2L at each software version release. The list is updated by the System Site Admin team when new issues are discovered and reported after a software version upgrade.

Known Issues from Other Organizations

These are known issues from other schools and organizations that use D2L. Please note that these issues may be related to other versions and maintenance releases, and do not necessarily apply to the current version used by Minnesota State.  Minnesota State D2L Brightspace implementation is version 20.19.05 (May 2019 release).

University of Wisconsin Known Issues

Minnesota State D2L Brightspace implementation is version 20.19.05 (May 2019 release).  Version 20.19.05 was taken into D2L Brightspace Production as of May 16, 2019.