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Information Technology Services at Minnesota State

Minnesota State Information Technology Services provides a set of common technology services and solutions that support academic and administrative operations. ITS establishes and maintains enterprise software, networks, telecommunications, information security, identity access management, managed administrative computing, reporting and analytics. These technologies allow the system to provide a broad range of student services, instruction, human resources and finance services.

To open a ticket with IT Services, please visit the customer portal or call the Service Desk at (877) 466-6728.

Service Desk Hours

  • Monday-Thursday: 7:30 a.m. to 10:00 p.m.
  • Friday-Saturday: 7:30 a.m. to 6:00 p.m.
  • Sunday: 1:30  p.m. to 10:00 p.m.
  • Closed on all national holidays

Ramon Padilla Jr.
Vice Chancellor and Chief Information Officer, CIO
Location: St. Paul
Voice: 651-201-1454
CIO@Minnstate.edu

Ross Berndt
Associate Vice Chancellor, Deputy CIO
Infrastructure and Operations
Location: St. Paul
Voice: 651-201-1412
Ross.Berndt@Minnstate.edu

Craig Munson
Chief Information Security Officer
Information Security, Risk, and Compliance
Location: St. Paul
Voice: 651-201-1534
Craig.Munson@Minnstate.edu

Jamie Nordstrom
System Director
Technologies and Budget
Location: St. Paul
Voice: 651-201-1607
Jamie.Nordstrom@Minnstate.edu

Mark Malecek
System Director
Enterprise Applications
Location: St. Paul
Voice: 320-313-4102
Mark.Malecek@Minnstate.edu

Microsoft Office 365

To access Office 365, login to the portal at https://portal.office.com or https://login.microsoftonline.com using your Office 365 username (StarID@minnstate.edu) and StarID password.

IT Connect (Office 365 SharePoint)

For Minnesota State ITS employees and campus ITS resources, please visit the IT Connect Intranet site (StarID and password required).

You will find more information about these services on IT Connect:

  • Desktop Support/LAN
  • Enterprise Application Development
  • Infrastructure
  • Information Security
  • ITS Purchasing and Contracts
  • Identity and Access Management
  • Network Services
  • Office 365 Support
  • Project and Planning Information
  • Reporting and Analytics
  • User Documentation
  • Web and SharePoint Services

StarID (Identity Management)

The StarID is a Minnesota State username that replaces many login IDs with one ID, one password, everywhere.

You only need one StarID: you can use the same StarID across Minnesota State to log into many services like email, D2L Brightspace, and more. Change your password in one place — starid.minnstate.edu — and it changes everywhere.

For more information, see StarID Help and FAQ.

 

Enterprise System Status

Information regarding the status of Enterprise services is available at status.minnstate.edu. If you are experiencing problems, please check for status notifications. If no service interruptions is listed (the service is listed as online and operational) please visit the ITS Service Desk online or call the Service Desk at 1-877-466-6728 to report your experience.

Wide Area Network Status and Internet Connectivity

Minnesota's Network for Enterprise Telecommunications map

Network Services

The Network Services group of Minnesota State Colleges and Universities ITS provides a wide variety of services to Office of the Chancellor divisions and campuses.

Who to call for campus technical support:

  • 24 Hour On Call 1-877-GO-MNSCU (1-877- 466-6728)

With eduroam, Minnesota State students and employees can use their StarID credentials to access Wi-Fi when visiting participating institutions. Visitors from other eduroam-participating colleges and universities can access Wi-Fi at participating Minnesota State colleges and universities using the usernames and passwords from their home institutions.

Before traveling to another eduroam-participating institution, we recommend signing onto eduroam at your home campus with each device you will be using, to be sure everything works. Connecting involves installing a security certificate.

Connecting to eduroam

  1. On your device, select the eduroam from the list of available Wi-Fi networks.
  2. You will be prompted to sign onto the network. Enter the following for credentials:
    Username: StarID@minnstate.edu or StarID@go.minnstate.edu (for example, ab1234cd@minnstate.edu)
    Password: your StarID password.
  3. You may be prompted to accept a security certificate. If this happens, verify that the certificate is from radius.mnstate.us. If so, click OK to accept.

Note: Linux devices may not prompt for credentials when you first join eduroam. If that's the case, set up a "hidden" network with the settings below.

If your device asks for more information, use the following settings:

  • Security: 802.1x EAP / WPA2 Enterprise
  • EAP Method: TTLS (Tunneled TLS)
  • Phase-2 (Inner) Authentication: PAP or GTC
  • Proxy Settings: none
  • IP Settings: DHCP
  • CA Certificate: Use system certificates (no CA certificate is required)
  • Domain: minnstate.edu
  • Anonymous Identity: anonymous@minnstate.edu 

Sometimes a device may prompt for authentication several times, even though the password is correct. If this happens, keep trying. Once the device has connected, it usually connects automatically from then on. If the device tells you that the password is invalid, though, it probably is. Re-enter and try again.

Using the eduroam configuration assistant

Some devices, especially those running Windows older than Windows 10, may require the use of eduroam’s configuration assistant to make eduroam work. Note that this requires administrative privileges on your device.

  1. Go to https://cat.eduroam.org/
  2. Click/tap the “eduroam user: download your eduroam installer” button.
  3. Select Minnesota State Colleges and Universities as your Home Institution.
  4. Click Download your eduroam installer for your operating system
  5. Enter the following when prompted:
    Username: StarID@minnstate.edu or StarID@go.minnstate.edu (for example, ab1234cd@minnstate.edu)
    Password: your StarID password
  6. Go to your device’s Wi-Fi setting and select eduroam
  7. Your device is connected to eduroam and will automatically connect at eduroam-participating institutions.

The Learning Network of Minnesota (LNM or Learning Network) is the core telecommunications network infrastructure that supports public higher education in Minnesota and is critical for daily campus and system operations.

Learn more about The Learning Network of Minnesota

A conference just for Minnesota Higher Education IT Professionals, planned by IT Professionals. Visit the new IT Conference website to view upcoming conference dates, locations, speakers and more!

Visit the Conference Website

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